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Frequently Asked Question!
Yes, all of our crystals are natural minerals. Because they are products of nature, each one is unique. The fissures, cloudy inclusions, or pits you see are natural marks left during the crystal’s formation over millions of years, which contribute to its charm and energy. This is proof that you have a true treasure from the Earth, not a synthetic glass imitation.
We recommend cleansing your crystal upon receiving it to clear away any stray energies it may have absorbed during transit. Simple methods include placing it under moonlight overnight (especially during a full moon) or rinsing it under cool running water for about a minute (please note that softer minerals like Celestite and Selenite should not be exposed to water).
To prevent “tunneling” (when only the center of the wax burns), ensure that on the very first burn, you allow the entire surface to melt into an even pool of wax. This typically takes 2-3 hours. Before each subsequent use, trim the wick to about 0.5 cm (1/4 inch). This will ensure a stable flame and prevent black smoke.
We typically process and ship orders within 5-10 business days. Delivery time depends on your location, with domestic orders usually arriving within 3-7 days after shipment. You will receive an email with a tracking number once your order has shipped.
We are committed to using high-quality natural soy wax and pure cotton wicks, which burn cleaner and last longer. The fragrance oils we use are also certified for safety. Nevertheless, we always recommend placing a burning candle out of reach of children and pets and ensuring the room is well-ventilated.
Before use, gently shake the bottle until the two layers are fully blended. This process itself is a ritual to activate the oil’s energy. Then, apply a few drops to your wrists, behind your ears, on your temples, or over your heart, and massage gently. You can also add a few drops to an aroma diffuser stone or an electric diffuser.
Yes, our bi-color oils are typically diluted with a gentle carrier oil and are intended for direct skin application. However, as everyone’s skin is different, we strongly recommend performing a small patch test on your inner arm before the first full use.
If you are not satisfied with your purchase, we accept return requests within 14 days of receipt, provided the items are unused and in their original packaging. Please contact our customer service through our “Contact Us” page to initiate the return process. Please note that return shipping costs are the responsibility of the customer.